条款及细则

PRIVACY POLICY

We recognize the need and/or desire of all users for privacy and security in visiting this website. Notwithstanding the aforesaid, you agree that we are at liberty to collect certain information relating to you and/or your visit to the website in any instance of your use of our website. While we do not collect identifying information about visitors to our website, we may use standard software to collect information for the strict purpose of tracking activity on this website. This allows us to better understand how many people use this website and which pages and features are of most interest to visitors. We do not identify you personally but only collect information relating to the following:

(a) The technical details relating to your Internet Service Provider (eg: IP address).

(b) The website that referred you to us (if any).

(c) The date and time the pages were accessed.

(d) The page or pages you requested.

There may be instances where you may elect to provide us with personal information. For example, in the event that you take part in any polls conducted by us, fill out one of our feedback forms or send us an email, in which cases you may also be providing us personal information, including information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, the kind of request you are making, and any other information necessary to fulfill your request. 

Do note that this is always at your option; and the information is not transmitted to us until you specifically elect to send it to us. Such information shall only be used internally by us for the purpose of fulfilling the request or for contacting you directly. For the avoidance of doubt, such information is not given or sold to any other organisation. We may, however, use such information to provide you updates and information about our events and new services; you may, of course, opt out of receiving future emails from us by sending an email to us by using the contact form on our website.

In the event of a request for us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe such request, however, we may still use or disclose that information if:

(a) we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure within fourteen (14) days of receipt of such notification;

(b) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or

(c) we are required by law to disclose the information.

We will preserve the content of any email you send us if we believe we have a legal obligation to do so.

Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.

You are entitled to have access to any personal information relating to you which you have previously supplied to us over the website.

We reserve the right to change our privacy policy at any time without prior notice. Any amendments to our privacy policy shall be published on this website and shall be deemed to have been accepted by you upon such publication.

REFUND POLICY

There is strictly no refund for any unwagered deposits. All deposited funds must be wagered (rolled-over) as per our turnover requirements with reference to the various withdrawal methods. Players who choose to withdraw prior to completing the required rollover will incur payout processing fees regardless of the payout method. Please contact Customer Support for more information on the fees.

DEPOSITS AND COLLECTIONS MADE ON YOUR BEHALF

You agree and request that we collect and deposit money with the Bookmakers on your behalf. You are solely responsible for the accuracy of the amounts collected or paid on your behalf and we shall not be liable for the accuracy of any payments. 

These collections and payments may only be made through payment/collection channels and/or agents approved by us, such as fund transfers through reputable financial institutions, SKRILL and NETELLER. You shall be responsible for paying the transaction costs charged by these agents and you agree that we shall be entitled to deduct any such transaction costs from any amounts collected for or paid by you.

You agree that the Ole Group is not responsible for making payment of any money to you (even where such amounts are reflected as due to you on the Platform) unless we have collected payment of such money from the Bookmakers. We will make payment (whether to you or to the Bookmaker, as the case may be) of all amounts collected on your behalf or to be paid by you to the Bookmaker within seven (7) days of us receiving such money from you or the Bookmaker.

RESPONSIBLE GAMING

Ole Group considers gambling as a form of entertainment, and it encourages its customers to make responsible decisions on gambling. As a part of our commitment to responsible gambling, we support problem gambling researchers, treatment providers, state problem gambling councils, and community leaders to make sure that those people who cannot gamble responsibly should get the help they need and raise awareness to those who can understand the importance of responsible gambling practices.

COMPLAINTS & ARBITRATION

Our mission is to make betting and gaming better. If there’s something you are not happy about, please tell us straight away, so we can put it right. You may get in touch with our Customer Experience Team by email or the Contact Us page.

AML POLICY 

In the context of this policy, money laundering refers to:

1. the conversion or transfer of property, knowing that such property is derived from criminal activity or from an act of participation in such activity, for concealing or disguising the illicit origin of the property or of assisting any person who is involved in the commission of such an activity to evade the legal consequences of that person’s action;
2. the concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;
3. the acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from an act of participation in such an activity;
4. participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points (a), (b) and (c).

Money laundering shall be regarded as such even where the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country. Terrorism financing means : the provision or collection of funds, by any means, directly or indirectly, with the intention that they be used or in the knowledge that they are to be used, in full or in part, in order to carry out any terrorist act.

Our AML Policy is designed to prevent money laundering by meeting European standards as well as international standards, such as the recommendations and papers from the Financial Action Task Force (FATF).

The AML Policy includes the following minimum standards which must be complied with:

Establishing and maintaining a Risk-Based Approach (RBA) to the assessment and management of money laundering and terrorist financing risks faced by the firm;

Establishing and maintaining risk-based Customer Due Diligence (CDD), identification, verification and Know Your Customer (KYC) procedures, including enhanced due diligence for customers presenting a higher risk, such as politically exposed persons (PEPs) and sports exposed persons (SEPs);

Establishing and maintaining risk-based systems and procedures for the monitoring of on-going customer activity;

Establishing procedures for reporting suspicious activity internally and to the relevant law enforcement authorities as appropriate;

Maintaining appropriate records for the minimum prescribed periods;

Providing training for and raising awareness among all relevant employees.

KYC POLICY

The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC (know your customer) policy.

The KYC principle begins with identification of the customer by means of the necessary identification documents. That identification, completed by other information gathered, enables the Customer Acceptance Policy to be applied. In addition to these objective criteria, there are subjective elements which may arouse suspicion regarding a customer and to which particular attention should be paid. Finally, as KYC does not involve static data, but dynamic data through the relationship with the customer, it also needs follow-up and ongoing monitoring of the customer.

The customer identification relies on the following fundamental principles:

• The acceptance policy is applied to any person or entity willing to use our betting services, or products. As a general rule, customers who may be accepted by Ole Group are persons (in case of betting players) or entities (in case of commercial partners):
  • fully identified in accordance with the Ole Group’s procedures, and
  • in case of entities with a sustainable source of income, and
  • when such financial relations will be active, diversified and over the long term.
• Each customer (= each individual person and/or each person involved in the case of a legal entity) must be identified by means of original supporting documents. Ole Group can request additional documents from the customer if there is reasonable doubt regarding the customer’s identity.
• These documents will be recorded in a centralised system.
• Each person identified must be registered by IT means.
• A person will not be accepted as a customer if the identification process proves to be incomplete. The specific case of the due diligence is exercised on the acceptance of politically exposed persons (PEPs) and sports exposed persons (SEPs).
• The decision of Ole Group to reject a customer due to reasonable doubt regarding their identity is final.